Refrigerator

Updated Privacy Policy for SpeedMates Home Services

Effective Date: February 29, 2025

SpeedMates Home Services (“SpeedMates,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our mobile and SMS features. By accessing or using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

• Personal Information: This includes name, address, email, phone number, payment details, and any other information you voluntarily provide when scheduling services, contacting us, or signing up for updates.
• Automatically Collected Data: We may collect data such as IP address, browser type, operating system, usage details, and device identifiers through cookies and analytics tools.
• Third-Party Sources: We may collect information from public databases, social media platforms, or marketing partners.

2. How We Use Your Information

We use your information to:

• Process and manage service requests.
• Provide customer support and communicate updates.
• Send promotional offers and service-related messages.
• Improve and personalize user experience.
• Prevent fraud and ensure security.

3. SMS Communication & Mobile Privacy

When you provide your phone number and opt in to receive SMS updates, you consent to receive text messages about service appointments, account updates, and promotional offers.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any SMS message.
• For help, reply HELP or call us at (619) 314-5585.

We do not share, sell, rent, or disclose mobile numbers or opt-in data with third parties for marketing or promotional purposes. This data is used exclusively to support service-related communication initiated by SpeedMates.

Call-to-Action Disclosure
By providing your phone number and clicking “Submit” on our forms, you agree to receive recurring automated promotional and service-related text messages from SpeedMates Home Services at (619) 314-5585. Consent is not a condition of purchase. Msg & data rates may apply. Text STOP to opt out or HELP for assistance.

4. Sharing Your Information

We only share your information with:

• Trusted vendors and contractors to help operate our business and provide services.
• Legal authorities when required by law or to protect rights and safety.
• Successors in the event of a business sale, merger, or acquisition.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze trends, and deliver personalized advertising. You can manage your cookie settings through your browser, though disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. While we strive for maximum security, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children. If we become aware of such data collection, we will delete it promptly.

8. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of receiving marketing communications.
• Withdraw consent for certain data processing activities.

Some rights may vary based on your state or country of residence.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the revised policy.

10. Contact Information

For any privacy-related inquiries, please contact us at:

Email: [email protected]
Phone: (888) 610-6500
SMS Line: (619) 314-5585
Website: www.speedmates.com

By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.