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Washer Not Draining

Description

We removed the pump filter and cleaned out all obstructions. The drain pump impeller was checked for movement and found to be functional. All components were reassembled.

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Stage 1: Diagnosis


The customer noticed water pooling under their washing machine during cycles. Upon arrival, we unplugged the unit and removed the back panel to check for leaks. We identified a cracked drain hose as the source.

Stage 2: Solution Implementation


We removed the pump filter and cleaned out all obstructions. The drain pump impeller was checked for movement and found to be functional. All components were reassembled.

Stage 3: Testing and Handover


A rinse and drain cycle was started. The water drained quickly and efficiently, and the drum was left dry. We explained to the customer how to clean the filter regularly.

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